Terms and Conditions

General

These General Terms and Conditions establish the rules and conditions generally applicable to the Rabbit Services provided through the Rabbit Ecosystem (as such terms are defined below). Any individual who accesses and uses the Rabbit Ecosystem by logging into and registering through Rabbit’s Applications, Websites, and/or Platforms shall be considered a User (as defined below) and such access shall constitute acceptance of these General Terms and Conditions.

The User should note that some Rabbit Services (as defined below) are subject to additional conditions and obligations, and their use shall also be governed by the Specific Terms and Conditions established by Rabbit.

Rabbit is committed to safeguarding the privacy of its Users and has made available its Privacy Notice (as defined below), which can be consulted at the following link: https://rabbitmx.com/aviso-de-privacidad. The User must read and understand this Privacy Notice in order to use the Rabbit Ecosystem.

Any individual who does not accept these General Terms and Conditions, as well as the Rabbit Privacy Notice, both of which are binding and enforceable, must refrain from using the Rabbit Services and the Rabbit Ecosystem.

Section I. Defined Terms

For the purposes of these General Terms and Conditions and Specific Terms and Conditions, the following concepts shall have the meaning indicated below, whether in the singular or plural:

“Ally” means the person who in representation of Rabbit Impulsora de Mercados, S.A. de C.V. goes directly to each User to collect the order of different products requested by the User from time to time;

“Applications” are those created or developed by Rabbit, or of which it has the rights for its use or exploitation, either through which it also provides the Rabbit Services, such as the Website and the Rabbit App.

“Business Partners”: refers to third parties that maintain an active commercial and/or business relationship with Rabbit, whose participation is necessary for the provision of the Rabbit Services.

“Cookies” These are small text files that are stored on the User’s device when visiting a website. These allow the site to remember information about your visit, such as your preferred language, session settings or browsing habits, in order to improve your user experience and facilitate future visits.

Our Website uses its own and third-party cookies for functional, analytical and advertising purposes. By continuing to browse our site, you agree to the use of cookies, in accordance with our Cookie Policy.

“Conversational Sale” means the sale of Products, through personalized and User-oriented interactions exclusively in digital and instant messaging channels.

“Delivery Fee” means the amount to be paid by the User to Rabbit or, as the case may be, to the third party by whom the relevant Order is placed, to defray the operational costs of home delivery of the Products.

“Electronic Means” the equipment, automated data processing systems and communication networks, technological and telecommunication developments, through which Rabbit will have interaction with the Users for the contracting of Rabbit Services and performance of transactions related to the Rabbit Services, such as e-mail addresses, SMS (short message services), applications, including via telephone, or any other agreed by the Parties.

“General Terms and Conditions” the present document in which the rules, conditions and obligations of a general nature that apply to the Rabbit Services are established.

“Order” is the request made by the User to the Partner or on his own account in the Rabbit Applications for various Products that the User wishes to purchase at the address designated by the User.

“Order Voucher” transaction receipt originated in printed form in which the order of Products placed by the User through the Ally is recorded and described and which document is delivered to the User.

“Partial Delivery Discount Coupons” refers to the percentage discount or fixed amount applied to the original purchase that will serve as the basis for calculating applicable discounts in the event of partial deliveries. If the fixed discount is proportionally higher than the original percentage, partial sales under such terms will not be allowed. Rabbit shall verify that the products included in a Partial Delivery qualify for the coupon, excluding those expressly excluded in the promotional terms.

“Partial Deliveries” refers to the method of fulfilling an Order in which, due to operational, logistical, inventory, commercial reasons and/or force majeure, Rabbit supplies only a portion of the originally requested Products to the User.

“Platforms” are those developed by Rabbit and that allow the User, in a virtual way, the execution of systems to access the Rabbit Services through the Internet, such as the Rabbit App, etc.

“Products“ means, but is not limited to, consumer goods, health supplies, non-alcoholic and alcoholic beverages, which Rabbit markets to the Users that from time to time request them.

“Privacy Notice” document available at https://rabbitmx.com/aviso-de-privacidad

“Product Brochure” graphic compilation of Products commercialized by Rabbit Impulsora de Mercados, S.A. de C.V. and shown to the User through printed media or through digital media such as a tablet.

“Product Catalog” means the graphical compilation of Products marketed by Rabbit, displayed to the User through printed materials or digital media such as a tablet.

“Product Returns”: refers to those returns made within 72 (seventy-two) hours following the Tenderer’s review of the Supply products.

“Rabbit” jointly or individually refers to: (i) Rabbit Impulsora de Mercados, S.A. de C.V.; (ii) Rabbit Soluciones Logísticas, S.A. de C.V.; (iii) Rabbit Medios de Pago, S.A.P.I. de C.V.; and (iv) Rabbit SF, S.A.P.I. de C.V.; all of which, for purposes of these terms and conditions, have their registered address at Juan Salvador Agraz No. 65, 7th Floor, Colonia Santa Fe Cuajimalpa, Cuajimalpa de Morelos, 05348, Mexico City.

“Rabbit App” the mobile application developed by Rabbit, by virtue of which Users may make use of the Rabbit Services.

“Rabbit Ecosystem” the set of Rabbit Applications, Websites and/or Platforms related to each other and/or to any Business Partner for the provision of the Rabbit Services in favor of the User.

“Rabbit Services” means the products and services that are provided by Rabbit in person and through its Applications, Websites and Platforms.

”Registration Data” means the information that is provided by the User in the Rabbit Applications and that is necessary for the provision of the Rabbit Services, in the understanding that in case of not providing the Registration Data the User will not be able to access the Rabbit Ecosystem.

“Supply” the activities executed by Rabbit and/or any third party designated by Rabbit, with the purpose of supplying any mass consumption goods in favor of the Users, regardless of the means or mechanism.

“Shipping Fee” means the amount payable by the User to Rabbit or, as applicable, to the third party executing the Order, to cover the operating costs of home delivery of the Products.

“Shopkeeper” refers to any individual or legal entity operating a retail establishment, commonly known as a grocery store or convenience store, where basic consumer goods and essential products are offered to the general public.

“Specific Terms and Conditions” the different documents in which the requirements, obligations and conditions applicable, and if applicable additional, for the provision of the Rabbit Services, as applicable to each product or service, are established.

“Tenderer” means any individual or legal entity that operates a retail establishment commonly known as a corner store or convenience store offering basic consumer goods and essentials to the general public.

“User” the individuals or legal entities that make use of the Rabbit Services, Applications, Rabbit App, Websites and/or Platforms.

“Websites” the web page created and administered by Rabbit and accessible through the Internet, and linked to for the provision of the Rabbit Services, referred to as https://rabbitmx.com/, and, if applicable, the web pages hereinafter added by Rabbit and indicated in the Specific Terms and Conditions and/or in the General Terms and Conditions.

Section II. Terms and Conditions of Presential and Non-Presential Sales.

The present Terms and Conditions constitute the applicable provisions and conditions to the business model of presential and non-presential sales, as well as supply to the Rabbit Users. Capitalized terms, whether used in singular or plural, shall have the meaning assigned to them in Chapter I (“Defined Terms”) or as otherwise indicated herein.

The User agrees to read and accept all the conditions set forth in this section, prior registration and use of Rabbit’s presential and non-presential sales or supply services.

By placing an Order (as defined below) for any of the Products (as defined below), the User agrees to be bound by these Terms and Conditions. Upon placing an Order, the User will receive an order receipt, which binds the purchase to these terms and conditions and provides a link to access them.

2. Presential and Non-Presential Sales.

Rabbit’s presential and non-presential sales scheme consists of the visit by the Ally to the User’s commercial place and/or Rabbit App or through technological tools such as messaging implemented by Rabbit for the offering of the Products, by virtue of which an Order will be placed.

The Ally shall visit the User’s business place as often as the User deems appropriate from Monday to Saturday from 7:30 am to 8:30 pm (except on non-working days), in order to offer the User the Products described in the Product Brochure, which the Ally shall show the User physically or through a tablet, and for which the User may place orders in accordance with the provisions of section 3 “Order Placement Procedure” mentioned below.

The Products displayed through the Product Brochure are subject to change without notice. The images of the Products shown therein are for illustrative and referential purposes only, so the appearance of the Products actually delivered may vary from such images. The sale and delivery of the Products displayed through the Brochure is subject to availability to be delivered to the User.

The prices of the Products and of the Order will be indicated in the Order Voucher that the Partner delivers to the User and/or through the digital vouchers that Rabbit generates for such purpose once the Products have been selected by the User and will include the Value Added Tax (VAT). The prices of the Products may vary at Rabbit’s discretion. However, once the Products have been selected and the Order has been placed, the price of the corresponding Products and the corresponding price must be respected by the User.

3. Procedure for Order Picking.

3.1. Procedure for Order Picking through Presential Sale.

The procedure for the picking of an order by the User shall be as follows:

The User shall indicate to the Partner:

(i) the Products that the User wishes to acquire from the Product Brochure and

(ii) the quantity that the User wishes to acquire of each selected Product;

The Ally will proceed to place the Order and generate the Order Voucher containing the Products requested by the User, which will be printed and delivered to the User;
The Order Voucher shall contain at least the following information: (i) Rabbit’s data; (ii) Route information: date, day of visit, route, order number, printing time; (iii) User’s data: store code, business name, address; (iv) Product code, Product description, Product unit of measure, Product quantity, Product unit value, Product price; and (v) Any other information that Rabbit considers pertinent to incorporate.

3.2. Procedure for Order Picking up through non-presential sales.

The procedure for the picking up of an Order by the User through whatsapp messenger channel shall be as follows:

The User shall enter the social network and write to the number 5580478377, and shall initiate a conversation by sending any text related to your order (e.g. Hello, I would like to place an order);
The User must choose the products that are in the Rabbit product catalog and then confirm their order;
Once this is done, the Order Voucher will be issued.
Orders can only be placed by the User. All the Products offered in the Product Brochure are subject to availability. At the moment of picking the Order, the User will be able to choose Products existing at that moment.

Rabbit will only sell alcoholic beverages and tobacco products to persons over 18 (eighteen) years of age.

The User recognizes that, at the moment of submitting the Order, the User declares and accepts, under oath, to be older than 18 (eighteen) years old. Furthermore, the User is solely responsible for all Orders submitted. The driver or third party through whom the delivery is carried out will have the authority to certify that the person who receives the Order is of legal age, by means of the request of a means of official identification. In case of not showing it or in case it is proved that the person who receives the tobacco products is under age, the Products for which it is required to be over 18 years old will not be delivered. The amount of such Products will be deducted from the total amount of the corresponding Order Voucher.

4. Order Delivery.

Delivery of the Order. The Products requested by the User will be delivered with an expiration time that allows their commercialization by the User in accordance with the applicable regulations. Such Products will be delivered to the User or the personnel designated by them. The delivery days and hours for the Orders will be from Monday to Saturday, from 7:30 AM to 8:30 PM.

The User must verify that the Products delivered, as well as the quantity of such Products, correspond to the Order placed. Any observation and/or claim by the User regarding the Products must be made by the User or Partner at the moment of delivery, through Rabbit’s User Support Center. Otherwise, it will be understood that the Products are fully accepted by the User.

In the event that an Order is incomplete, the User must inform the Partner at the time of receipt. In any case, at the time of payment, the corresponding adjustment to the total payment amount must be made by subtracting the price of the missing Products.

5. Payment.

The delivery of the Products requested by the User, must be paid in full and in cash in legal currency of the United States of Mexico, therefore, once the payment has been made, the delivery personnel must deliver the Product in full and in accordance with the User’s request.

6. Return Due to Supply

In the event that the Merchant wishes to make any changes or returns of the Supply Products, they will have a maximum period of 72 (seventy-two) calendar hours from the delivery of the Order. For the return or exchange to proceed, the Supply product(s) must retain the original packaging, including cellophane (shrink-wrap) or any other packaging in which they were delivered, and the item(s) must not show any signs of mishandling.

If Supply products delivered by Rabbit are found to be close to expiration, expired, missing, or damaged, the Merchant must notify Rabbit in writing within the period specified in the previous paragraph, through the communication channels established for this purpose.

The User acknowledges that if their request for a return or exchange is due to a change of mind, Rabbit, at its sole discretion, will make available the processes to carry out such a request.

Once this period has elapsed without any claim being made, it will be understood that the Merchant has received all the products to their complete satisfaction, without the right to further claims.

Section III. Marketplace Sales.

These Terms and Conditions constitute the rules and conditions applicable to the business model of sales through the Marketplace to Users. Words with an initial capital letter (whether used in the plural or singular) or acronyms in capital letters will have the meaning set forth later and/or in Chapter I “Defined Terms.” The User agrees to read and accept all the conditions established in these Terms and Conditions, prior to registration and use of the sales or non-presential supply services by Rabbit.

2. Purchase Procedure through Marketplace.

This section applies to sales made by Rabbit to Users through the Rabbit App. The Rabbit App can be downloaded and used on electronic devices such as mobile phones (IOS or Android) or tablets. Once the Rabbit App is downloaded, the User must enter the requested Registration Data. By creating their account and accepting these Terms and Conditions, as well as Rabbit’s Privacy Notice, the User agrees that the purchase of Products from Rabbit is governed by these Terms and Conditions.

Once the account is created, the User can access the Rabbit App and view the Product Catalog. When identifying the Product the User wishes to purchase, they must select it, and it will be added to the shopping cart. The prices shown may be subject to a minimum quantity of Products to be purchased.

Once the User is satisfied with the contents of their shopping cart, they proceed to request the order. The fulfillment of the order is subject to availability.

This section applies to sales by Rabbit to Users through the mobile or tablet App Rabbit.

The purchase of Products can be made by the User through the Rabbit App. The Rabbit App can be downloaded and used on electronic devices such as mobile phones (Apple or Android) or tablets. Once the Rabbit App is downloaded, the User must enter the information requested to create their account. By creating their account and accepting these Terms and Conditions, as well as Rabbit’s Privacy Notice, the User agrees that the purchase of Products from Rabbit is governed by these Terms and Conditions.

Once the User’s account is created, they can access the Rabbit App and view the Product catalog. When identifying the Product they wish to purchase, the User must select it, and it will be added to the shopping cart. The prices shown may be subject to a minimum quantity of Products to be purchased.

Once the User is satisfied with the contents of their shopping cart, they proceed to request the order. The fulfillment of the order is subject to availability.

3. Order Delivery.

3.1. Delivery of the Order.

The Products requested by the User will be delivered with an expiration time that allows their commercialization by the User according to the applicable regulation. Such Products will be delivered to the User or to the personnel designated by the User. The delivery days and hours for the Orders will be Monday to Saturday from 7:30 AM to 8:30 PM.

The User must verify that the delivered Products, as well as their quantity, correspond to the Order placed. Any observation and/or claim by the User regarding the Products must be made by the User or Partner at the moment of delivery, through Rabbit’s User Support Center. Otherwise, it will be understood that the Products are fully accepted by the User.In the event that an Order is incomplete, the User must inform the Partner at the time of receipt. In any case, at the time of payment, the corresponding adjustment to the total payment amount must be made by subtracting the price of the missing Products.

3.2. Payment

The User must pay for the Products requested in full and in cash, in legal tender in the United Mexican States. Once the payment is made, the delivery personnel must provide the Product to the User in full and in accordance with what was requested by the User.

4. Return Due to Supply.

The User acknowledges that if their return or exchange request is due to a change of mind, Rabbit, at its sole discretion, will make available the processes to carry out such a request.

Once this period has elapsed without any claim being made, it will be understood that the Merchant has received all the products to their complete satisfaction, without the right to further claims.

Section IV.- Availability of the Rabbit Services.

Rabbit does not guarantee the availability and continuity of the operation of the Rabbit Services and/or its content in relation to any specific activity. Therefore, from this moment the User releases from any responsibility derived from any damage, prejudice or loss caused to the User due to failures in the Rabbit Platforms or of any other nature.

Rabbit will not be responsible for any malicious software that could infect the User’s devices as a consequence of the access, use, or examination of the Rabbit Platforms, or the transfer of data, files, images, texts, or audio, contained in the same, as well as any other information sent with the use of Electronic Media. The Users will not be able to impute any responsibility or demand payment for loss of profit, due to damages resulting from technical difficulties or failures in the Rabbit Platforms. The system may eventually be unavailable due to technical difficulties or Internet failures, or due to any other circumstance beyond Rabbit’s control; in such cases, Rabbit will try to restore it as soon as possible without being liable for any type of responsibility to Rabbit.

Rabbit shall not be liable for any errors, omissions, loss of information or otherwise relating to the Rabbit Applications, Websites and/or Platforms.

In addition to the foregoing, the User agrees and acknowledges that Rabbit shall not be liable for any damages, injury and/or loss arising in connection with any failure of performance, error, omission, interruption, defect, delay in the operation or transmission of the Rabbit Ecosystem, or in the User’s internet network, or system or line failure that may infect or affect the User’s equipment as a result of access to or use of the Rabbit Ecosystem. Furthermore, Rabbit will not be responsible for the damages and/or prejudices caused as a consequence of deficiencies, flaws, failures or other problems originated by the installation, adaptation and connection of the User’s systems, nor for the damages and/or prejudices that could be caused if, by fortuitous case, force majeure or by any other event or unavoidable circumstance, beyond the reasonable control of Rabbit, the User could not make timely use of the Rabbit Ecosystem.

Section V.- Sanctions and Responsibility of the User.

The User accepts and acknowledges that he will not use any action or software device or any other means to interfere with the operation of the Rabbit Platforms. Any intromission, attempt or activity in violation or contrary to the laws on intellectual property rights and/or the prohibitions stipulated in these General Terms and Conditions by the User or any other third party will make him/her liable to the relevant legal actions, and to the sanctions foreseen by this agreement, being obliged to pay an indemnity for the damages caused.

Without prejudice to any other measure, Rabbit may temporarily suspend or permanently disable the account that the Users have created in the Rabbit Platforms for the provision of Rabbit Services in case of any intrusion, attempt or activity that violates the prohibitions stipulated in these General Terms and Conditions. In addition, Rabbit may apply a sanction that may have a negative impact on the reputation of a User, initiate the actions it deems appropriate and/or suspend the provision of the Rabbit Services if: (a) any law or any provision of the General Terms and Conditions, the Specific Terms and Conditions, and/or other Rabbit policies is breached; (b) the User fails to comply with their obligations as such; (c) in Rabbit’s sole discretion, the User engages in fraudulent or willful misconduct; or (d) the User’s identity cannot be verified, or any information provided by the User is incorrect.

The User acknowledges and agrees that the use of Rabbit Services is undertaken at their sole responsibility, and therefore undertakes to hold Rabbit, as well as its directors, managers, employees, agents, operators, representatives, and/or officers, harmless from and against any complaint, fine, report, claim, and/or action brought by any authority or third party, arising from the negligent or improper use of Rabbit’s Platforms.

Section VI – Force Majeure.

Failure by Rabbit to deliver the Order to the User shall not be considered a breach if such failure is due to force majeure or acts of God. Force majeure shall be understood as human events that could not have been foreseen, or that, if foreseen, could not have been resisted. Acts of God shall be understood as events of nature that likewise could not have been foreseen or resisted. The following, by way of example and not limitation, shall be deemed force majeure or acts of God: earthquakes, floods, natural disasters, pandemics, fires, terrorism, war. In the event of force majeure or an act of God, the affected party shall notify the other party within forty-eight (48) hours of the occurrence, describing the nature of the event and its impact on its ability to fulfill its obligations. The party claiming force majeure or act of God must provide evidence of its occurrence.

Section VII – Personal Data.

In accordance with the provisions of the Federal Law on the Protection of Personal Data Held by Private Parties, Rabbit undertakes to respect the User’s privacy rights, as well as the User’s personal data (if collected), and therefore commits to taking all necessary measures and precautions to keep the User’s information private and secure, using it solely for the purposes established in Rabbit’s Privacy Notice. The full text of Rabbit’s Privacy Notice may be consulted by the User at the following website: https://www.rabbitmx.com/aviso-de-privacidad (hereinafter, the “Privacy Notice”). Rabbit may, at its sole discretion, amend its Privacy Notice. Any updates to the Privacy Notice shall be available in real time at the aforementioned link.

Section VIII – Intellectual Property.

The Rabbit Applications, Websites, and/or Platforms, their logos, and all materials appearing therein are trademarks, trade names, domain names, and works whose use and exploitation rights, including but not limited to their disclosure, publication, reproduction, distribution, and transformation, are owned by Rabbit or their rightful owners and are protected by international treaties and applicable intellectual property and copyright laws.

Copyright in the content, organization, compilation, data collection, information, logos, photographs, images, programs, applications, and in general, any information contained or published on Rabbit’s Applications, Websites, and/or Platforms is duly protected in favor of Rabbit, its Business Partners, affiliates, suppliers, and/or their respective owners, in accordance with the applicable intellectual and industrial property laws.

The User agrees not to copy, disassemble, or decompile the Rabbit Applications, Websites, and/or Platforms in any way, and also acknowledges and accepts that they shall not create or attempt to create, by reverse engineering or by any other means, the source code of the Rabbit Applications, Websites, and/or Platforms, under penalty of committing the applicable intellectual property violations.

Section IX – Termination of the Commercial Relationship.

The commercial relationship between Rabbit and the User shall terminate automatically, without judicial declaration, and without any liability or penalty to Rabbit, in the event that the User breaches the obligations set forth in these Terms and Conditions. In such cases, Rabbit may request payment from the User for any outstanding amounts.

Furthermore, if the User does not place any Orders for a continuous period of six (6) calendar months from the date of the last Order, it shall be understood that the commercial relationship between Rabbit and the User has automatically terminated.

The termination of the commercial relationship between Rabbit and the User, for any reason, shall not affect either party’s accrued rights or responsibilities, including any outstanding payments due as of the termination date.

Section X – Information Security and Privacy.

The information provided by Users through the registration forms on the Rabbit App for the use of Rabbit Services shall be processed and stored on servers or magnetic media that maintain the highest standards of physical and technological security. For further information regarding the privacy of personal information, Rabbit provides Users and prospects access to its Privacy Notice athttps://rabbitmx.com/aviso-de-privacidad .

Access to the Platforms, as well as the blocking and resetting of the access password, shall always be under the User’s control. The Platforms accessible to the User, along with the password used to access and use Rabbit Services and, where applicable, any other credentials required to conduct operations within the Rabbit Ecosystem, are personal, confidential, and non-transferable. The custody and use of such credentials shall remain the sole responsibility of the User at all times.

The User acknowledges that any person with access to their credentials may access Rabbit Services and, where applicable, confidential and personal information.

Section XI – Modifications

Rabbit reserves the right to modify these Terms and Conditions at any time as required by its business operations. Accordingly, the User shall be subject to any subsequent amendments, without prejudice to the application of applicable laws.

Section XII – Contact Information.

Phone number: +52 55 7908 7880, available Monday through Friday from 8:30 a.m. to 5:30 p.m. Email: contacto@rabbitmx.comAddress: Av. Juan Salvador Agraz 65, Floor 17, Colonia Santa Fe Cuajimalpa, Cuajimalpa, Mexico City, C.P. 05348.

Section XIII – Third Parties and Business Alliances.

The User acknowledges the involvement of third parties required for the provision of Rabbit Services, including but not limited to participating merchants, wireless internet service providers, and Business Partners (collectively, the “Third Parties”), who have their own confidentiality policies and terms of use. Accordingly, the User accepts and acknowledges that the use of such Third-Party services, and the acceptance of their terms and policies, is solely the User’s responsibility.

As part of its business strategy, Rabbit may establish commercial alliances with various partners and third parties. Therefore, the User may have been referred to Rabbit by a third party, who may promote or offer some of Rabbit’s products or services. Notwithstanding the foregoing, Rabbit shall remain the sole entity authorized to approve the provision of any of its products or services. In the event of approval, the User must ensure they understand these General Terms and Conditions, as well as any specific terms applicable to the relevant Rabbit Services.

Section XIV – Governing Law and Jurisdiction.

For all matters relating to the interpretation, enforcement, and performance of these General Terms and Conditions, the User submits to the applicable federal laws of the United Mexican States and to the competent courts located in Mexico City, expressly waiving any other jurisdiction that may apply due to their present or future domicile, the location of their assets, or any other reason.

Invoicing Service

These terms and conditions (“Terms and Conditions”) constitute the rules and provisions applicable to the Invoicing Services provided by Rabbit pursuant to applicable law (“Invoicing Services”). Capitalized terms, whether used in the singular or plural, shall have the meanings assigned to them herein and/or in Chapter I “Defined Terms.” The User agrees to read and accept all provisions set forth in these Terms and Conditions prior to registering for and using the Invoicing Services. If the User does not agree with these Terms and Conditions, the User assumes full responsibility for any Services rendered hereunder and holds Rabbit harmless from any liability.

1. Definitions

“CFDI”: The Digital Tax Receipt via Internet or Electronic Invoice; it is the tax document for a payment made that describes the cost of the product sold or service rendered and itemizes the applicable taxes. It is an XML file that complies with the standards defined by the SAT;

“CFF”: The Federal Tax Code (Código Fiscal de la Federación);

“CSD”: The Digital Seal Certificate (Certificado de Sello Digital); it is an electronic document issued by the certifying authority (SAT) that guarantees the link between the identity of a subject or entity and its public key;

“RFC”: Federal Taxpayer Registry.

“RMF”: Miscellaneous Tax Resolution.

“Services”: The electronic invoicing issuance process through the Rabbit App provided by Rabbit;

“SAT”: The Mexican Tax Administration Service;

“SCHP”: The Ministry of Finance and Public Credit.

2. Purpose.

The purpose of these Terms and Conditions is to regulate the use of the Services through the Rabbit App. Accordingly, Rabbit shall not be held liable for the Services provided or for the use of the operational and technological infrastructure operated exclusively by it. The use of the Rabbit App, Website and/or Services shall constitute full and unconditional acceptance by the User of these Terms and Conditions, and the User hereby releases Rabbit from any liability for failing to read this agreement thoroughly. These Terms and Conditions apply equally to individuals and legal entities.

Rabbit is fully authorized to enter into this agreement, as such authority falls within its corporate purpose and it is authorized to provide CFDI certification services. Rabbit also possesses the technological and infrastructure capabilities necessary to generate, validate, and certify CFDIs in accordance with the standards and requirements set by the SAT, and is the legitimate owner of the Rabbit App used to provide the Services.

3. Acceptance of Services

To use the Services covered by these Terms and Conditions, the User must read, understand, and accept the provisions contained herein. Any User who does not accept these binding and mandatory Terms and Conditions may not and must not use the Services described herein.

4. Authorized Use

The User acknowledges and agrees that the Rabbit App is designed to allow the User to generate electronic invoices for legitimate commercial transactions arising from Rabbit Services. Any use of the Rabbit App for illegal or fraudulent activities, whether for the benefit of the User or any third party, is strictly prohibited.

5. Accuracy of Information

The User is responsible for providing accurate and up-to-date information when generating an electronic invoice through the Rabbit App. Rabbit shall not be held liable for any consequences arising from the User’s provision of incorrect or incomplete information.

To enable Rabbit to provide the Services, the User must provide at least the following information through the Rabbit App:

Type of Person (Individual or Entity);Email address;RFC including homoclave;First name(s);Paternal last name;Maternal last name;Postal code;Tax Regime;Invoicing Reason.

The User acknowledges and agrees that, prior to collecting the aforementioned personal data, Rabbit made its Privacy Notice available for the purpose of informing the User of the intended use and processing of such personal data.

6. Service Registration and Payment

To use the Services, Rabbit will enable within the Rabbit App the mechanisms it deems appropriate, and the User must follow the process below:

The User must activate the Service in the “Shipment Detail” section and select the “Request Invoice” option;
Select the “Add Billing Profile” option and enter the personal data described in Clause 5 of these Terms and Conditions, then select “Save”;
Once the information has been saved, the User must select the billing profile to be used for the Services and proceed by selecting the “Next” option;
The invoice PDF and XML files will be sent to the User via email within no more than seventy-two (72) business hours after the User has received, paid for, and taken delivery of the goods ordered through the Rabbit App.

7. Privacy and Security

Rabbit is committed at all times to protecting the privacy and security of the personal data provided by the User. Personal data will be processed solely and exclusively for the purposes set forth in these Terms and Conditions and in the Privacy Notice.

Any modification, amendment or replacement of the fiscal data referred to in Clause 5 for the use of the Services may be carried out through the Rabbit App. However, in case of any inconsistency or issue when modifying such data or any billing-related matters, the User may contact Rabbit via WhatsApp at +52 557908 7880 or by email at contacto@rabbitmx.com to resolve their request efficiently.

8. Limitation of Liability

Rabbit will use its best efforts to maintain access to the Rabbit App 365 days a year. Notwithstanding the foregoing, Rabbit does not guarantee the availability or uninterrupted operation of its Platforms and/or Services. Therefore, the User hereby releases Rabbit from any liability for damages, losses, or claims caused by failures in the Rabbit App, Platforms, and/or third-party systems. The use of the Rabbit App, Rabbit Services, and/or Website shall be at all times the sole responsibility and risk of the User.

Rabbit shall not be liable for any malicious software that may infect the User’s devices resulting from access to or use of the Rabbit App or Services, or from downloading data, files, images, texts, or audio contained therein. Users must refrain from attempting to access the Rabbit App and/or Website via any site other than Rabbit’s official Website. Users acknowledge and accept that Rabbit shall not be responsible for the content of such third-party sites, the personal data they may collect, or any processing of such data by third parties unrelated to Rabbit.

Rabbit may carry out maintenance, updates, repairs, or debugging of its Platforms from time to time, notifying Users via the Rabbit App or Website. Rabbit shall not be liable for loss of information, failures, or unavailability of its Platforms, App, and/or Services resulting from such actions by Rabbit or its authorized third parties. Additionally, Rabbit shall not be liable for inconsistencies in the SAT portal or the certified provider platform authorized by the SAT to issue electronic tax receipts, as Rabbit’s fulfillment of the Services is not entirely within its direct control.

Promotions and Campaigns

These Terms and Conditions constitute the terms and conditions (the “Terms and Conditions”) applicable to the promotions that Rabbit offers to the User through the Rabbit Ecosystem, such as discounts, discount Coupons, and/or credits, with the purpose of promoting the acquisition of Rabbit Services. Capitalized terms, whether used in singular or plural, shall have the meaning assigned to them herein. The User acknowledges and accepts to read all the conditions established in these Terms and Conditions prior to acquiring the Promotions. If the User does not agree with these Terms and Conditions, the User assumes any liability for the services provided by Rabbit, releasing Rabbit from any responsibility.

The User acknowledges and accepts that some services offered may be provided directly by Rabbit’s business partners; therefore, such services shall be subject to the specific terms and conditions available on the Website or on the corresponding business partner’s online portal, which the User must carefully review before participating in any of the Promotions published herein.

The acquisition of any Promotion implies, by itself, the knowledge and acceptance of these Terms and Conditions, which may be consulted on the Website.

1. Definitions

“Rabbit App”: The mobile application developed by Rabbit, through which Users may access Rabbit Services.

“Minimum Purchase”: The minimum purchase amount required to validate the Coupon.

“Coupon”: An electronic code offered by Rabbit to the User in order to obtain a discount, benefit, or specific privilege within the Rabbit Ecosystem.

“New User”: A User who makes their first purchase on the Rabbit App.

“Promotional List”: Temporary direct price discounts applied to products within the Rabbit App.

“Promotion”: Commercial practices consisting of offering the User various benefits, such as discounts, discount Coupons, and/or credits through the Rabbit Ecosystem, with the purpose of encouraging the use or contracting of Rabbit Services.

“Excluded Suppliers”: A group of brands that are not eligible for the application of the discount Coupon.

“Rabbit”: Jointly or separately refers to: (i) Rabbit Impulsora de Mercados, S.A. de C.V.; (ii) Rabbit Soluciones Logísticas, S.A. de C.V.; (iii) Rabbit Medios de Pago, S.A.P.I. de C.V.; and (iv) Rabbit SF, S.A.P.I. de C.V., all domiciled at Juan Salvador Agraz No. 65, Floor 7, Colonia Santa Fe Cuajimalpa, Cuajimalpa de Morelos, 05348, Mexico City.

“Rabbit Services”: The products and services provided by Rabbit, either in person or through its Applications, Websites, and Platforms.

“Validity Period”: The period during which the Promotion is in effect and available to participating Users. It defines the timeframe during which Users may take advantage of the related discounts, Coupons, and/or credits provided by Rabbit. The Validity Period may vary depending on the Promotion and may be determined by non-exhaustive factors such as start and end dates, fulfillment of certain conditions, or reaching a predefined limit, such as a maximum number of participating Users, available products or services, or User segmentation. Users are encouraged to be aware of each Promotion’s validity to ensure proper use within the established timeframe.

Coupon: CONOCERABBIT

Validity Period: From January 1, 2025, to December 31, 2025.

This Coupon grants a 6% (six percent) discount on a minimum purchase of $500.00 MXN (five hundred mexican pesos 00/100) and is exclusively available to New Users making their first purchase through the Rabbit App.

Legal Terms for Redeeming the CONOCERABBIT Coupon within the Rabbit App:

These conditions may include, but are not limited to, the following:

The Coupon is valid only for New Users, upon making their first purchase through the Rabbit App.
The Coupon is valid solely during the Promotion’s validity period.
The Coupon is non-transferable to other accounts within the Rabbit App and may not be combined with other Coupons.
To redeem the Coupon, the User must make a minimum purchase of $500.00 MXN (five hundred Mexican pesos 00/100).
The Coupon may be applied to any product within the Rabbit App catalog, except for Excluded Suppliers: Femsa, British American Tobacco, Ragasa, Grupo Modelo, and Brown Forman.
The Coupon is valid only for Users located in the following states or municipalities where Rabbit offers its Services: Pachuca, Aguascalientes, San Luis Potosí, Apizaco, Torreón, Morelia, Puebla, and Veracruz.
The Coupon will no longer be visible if the User cancels their order after redeeming the Promotion.
The Coupon is limited to one (1) use per User.
The Coupon may only be redeemed within Rabbit’s coverage zones.
The Coupon will be deemed invalid if the User reduces the purchase amount below $500.00 MXN after applying the Coupon, which may occur if the User rejects products upon delivery, thus breaching the terms and conditions of this Promotion.

If you need assistance, please contact us at:

WhatsApp: +52 557908 7880
Email: contacto@rabbitmx.com

Regarding discounts and promotions applied to products sold through the app, Rabbit reserves the right to determine any discount and/or promotional activity it deems appropriate, including defining the validity period and/or terminating the benefit to the consumer without prior notice.

Coupon: REGRESA

Validity Period: From January 1, 2025, to December 31, 2025.

This Coupon offers a 6% (six percent) discount for Users who have previously made a purchase and have not made any subsequent purchases within the Rabbit App for a period equal to or greater than 60 days.

Legal Terms for Redeeming the REGRESA Coupon within the Rabbit App:

These conditions may include, but are not limited to, the following:

The Coupon is valid for thirty (30) calendar days from the date of issuance.
The Coupon is non-transferable to other accounts within the Rabbit App and may not be combined with other Coupons.
To redeem the Coupon, the User must make a minimum purchase of $700.00 MXN (seven hundred Mexican pesos 00/100).
The Coupon may be applied to any product within the Rabbit App catalog, except for Excluded Suppliers: Femsa, British American Tobacco, Ragasa, Grupo Modelo, and Brown Forman.
The Coupon will no longer be visible if the User cancels their order after redeeming the Promotion.
The Coupon is limited to one (1) use per User.
The Coupon may only be redeemed within Rabbit’s coverage zones.
The Coupon will be deemed invalid if the User reduces the purchase amount below $700.00 MXN after applying the Coupon, which may occur if the User rejects products upon delivery, thus breaching the terms and conditions of this Promotion.

If you need assistance, please contact us at:

WhatsApp: +52 557908 7880
Email: contacto@rabbitmx.com

With regard to discounts and promotions applied to products marketed within the app, Rabbit reserves the right to determine any discount and/or promotional activity it deems appropriate, as well as to define the validity period and/or terminate the benefit to the consumer without prior notice.

Coupon: GANAMAS

Validity Period: From January 1, 2025, to December 31, 2025.

This Coupon provides a 4% (four percent) discount for Users who make their purchase exclusively through the Rabbit App.

The purpose of this Coupon is to encourage the use of the Rabbit App for the procurement of consumer goods. Therefore, Users wishing to receive the aforementioned discount must make continuous use of the Rabbit App to access Rabbit Services.

Terms for Redeeming the GANAMAS Coupon within the Rabbit App:

These conditions may include, but are not limited to, the following:

The Coupon is valid for thirty (30) calendar days from the date of account creation.
The Coupon is non-transferable to other accounts within the Rabbit App and may not be combined with other Coupons.
To redeem the Coupon, the User must make a minimum purchase of $500.00 MXN (five hundred Mexican pesos 00/100).
The Coupon may be applied to any product within the Rabbit App catalog, except for Excluded Suppliers: Femsa, Ragasa, Grupo Modelo, and Brown Forman.
The Coupon will no longer be visible if the User cancels their order after redeeming the Promotion.
The Coupon is limited to twenty (20) uses per User.
The Coupon may only be redeemed within Rabbit’s coverage zones.
The Coupon will be deemed invalid if the User reduces the purchase amount below $500.00 MXN after applying the Coupon, which may occur if the User rejects products upon delivery, thus breaching the terms and conditions of this Promotion.

Coupon: HOLATPV

Validity Period: From January 1, 2025, to December 31, 2025.

Promotion Description:
This Promotion aims to encourage the User through the issuance of a discount Coupon when, during the Validity Period of this Promotion, the User acquires, links, and registers their Rabbit terminal for the first time in the Rabbit App, for the purpose of collecting payments from final customers using credit cards, debit cards, or food vouchers, as described below.

Eligible Users:

This Promotion is available exclusively to Users who:

Have the Rabbit App installed on their smartphone or mobile device (tablet);

Acquire and register the Rabbit terminal for the first time within the Rabbit App, provided that no prior registration exists before the Promotion’s start date;

Provide accurate and truthful personal data at the time of registering the Rabbit terminal within the Rabbit App.

Incentive:

Users will receive one (1) discount Coupon equivalent to 5% (five percent) of the total purchase amount made through the Rabbit App for the procurement of consumer goods, subject to the following:

The Coupon may only be applied once, on a minimum purchase of $700.00 MXN (seven hundred Mexican pesos 00/100), excluding delivery charges, with a maximum discount of $1,000.00 MXN (one thousand Mexican pesos 00/100);

The Coupon is non-transferable and is granted exclusively upon the first-time acquisition and linkage of the Rabbit terminal by new Users;

Valid only for eligible products offered in the Rabbit App product catalog (not applicable to the purchase of products such as cigarettes, Ave oils, Nutrioli, Maravilla, 123 and Gran Tradición brands, Grupo Modelo beer, and Coca-Cola products);

The Coupon shall be void if the User partially or fully rejects the product delivery, as it may only be redeemed once;

Only one Coupon per User;

Once the Coupon has been redeemed, it cannot be obtained again;

The Coupon may not be combined with other Coupons;

The Coupon does not apply to in-person purchases with Rabbit partners.

Coupon Redemption Process:

To redeem the HOLATPV Coupon, the User must:

Open the Rabbit App and select products to purchase that meet or exceed the minimum purchase amount;
Go to the shopping cart and review the order;
Choose the shipping details;
On the “Confirm Order” screen, click on “View available coupons”, select the “HOLATPV” Coupon, enter it, and apply it to the purchase;
Once the process is complete, the discount will appear in the total amount payable.

Coupon: PLATATPV

Validity Period: From January 1, 2024, to December 31, 2025.

Promotion Description:

This Promotion seeks to encourage the User by issuing a discount Coupon, provided that the User completes their first payment collections using the Rabbit Terminal with credit cards, debit cards, or food vouchers, under the terms set forth below.

Eligible Users:

Only the following Users are eligible for this Promotion:

Users who have the Rabbit App installed on their smartphone or mobile device (tablet);

Users who use the Rabbit Terminal and who, during the Validity Period of the Promotion, have collected payments through debit cards, credit cards, or food vouchers in an amount equal to or greater than $1,000.00 MXN (one thousand Mexican pesos 00/100).

Incentive:

The eligible User will receive one (1) discount Coupon for 9% (nine percent) off the total amount of a purchase made through the Rabbit App. However, the Coupon:

May be applied only once, on a minimum purchase of $700.00 MXN (seven hundred Mexican pesos 00/100), excluding delivery charges, and up to a maximum discount of $1,000.00 MXN (one thousand Mexican pesos 00/100);

Applies exclusively to eligible products available in the Rabbit App (not valid for products such as cigarettes, Ave oils, Nutrioli, Maravilla, 123, Gran Tradición brands, Grupo Modelo beer, and Coca-Cola products);

Is void if the User partially or fully rejects the product delivery, as the Coupon may only be redeemed once;

Is limited to one Coupon per User;

Once redeemed, the Coupon may not be obtained again;

May not be combined with other Coupons;

Is not valid for physical purchases with Rabbit partners.

Coupon Redemption Process:

To redeem the PLATATPV Coupon, the User must:

Access the Rabbit App and select products to purchase, meeting the minimum amount established in the terms and conditions;
Go to the shopping cart and validate the order;
Select the shipping details;
On the “Confirm Order” screen, click “View available coupons”, select the “PLATATPV” Coupon, enter it, and apply it to the purchase;
Once the process is complete, the discount will be applied to the total amount payable.

Coupon: OROTPV

Validity Period: From January 1, 2025, to December 31, 2025.

Promotion Description:
This Promotion aims to encourage the User by issuing a discount Coupon, provided that the User completes their first payment collections using the Rabbit Terminal with credit cards, debit cards, or food vouchers, as described below.

Eligible Users:

This Promotion is exclusively available to Users who:

Rabbit App installed on their smartphone or mobile device (tablet);

Use the Rabbit Terminal and, during the Promotion’s Validity Period, have collected payments through debit cards, credit cards, or food vouchers in a total amount equal to or greater than $2,000.00 MXN (two thousand Mexican pesos 00/100).

Incentive:

The eligible User will receive one (1) discount Coupon for 9% (nine percent) off the total amount of a purchase made through the Rabbit App.

However, the Coupon: May only be applied once to the purchase of products through the Rabbit App, with a minimum purchase of $700.00 MXN (seven hundred Mexican pesos 00/100), excluding delivery charges, and a maximum discount of $1,000.00 MXN (one thousand Mexican pesos 00/100);

Applies only to eligible products available in the Rabbit App (not valid for the purchase of products such as cigarettes, Ave oils, Nutrioli, Maravilla, 123, Gran Tradición, Grupo Modelo beer, and Coca-Cola products);

Will be void if the User partially or fully rejects delivery of the purchased products, as the Coupon may only be redeemed once;

Is valid for one Coupon per User;

May not be reissued once redeemed;

May not be combined with other Coupons;

Does not apply to physical purchases with Rabbit partners.

Coupon Redemption Process:

To redeem the OROTPV Coupon, the User must:

Open the Rabbit App and select products to purchase, meeting the minimum purchase amount established in these terms and conditions;
Go to the shopping cart and validate the order;
Select the shipping details;
On the “Confirm Order” screen, click “View available coupons,” select the “OROTPV” Coupon, enter it, and apply it to the purchase;
Once the process is completed, the discount will be applied to the total amount payable.

Coupon: “CERO Promotion”

Validity Period: From January 1, 2025, to December 31, 2025.

Promotion Description:
This Promotion aims to encourage the User to use the “Approved Amount” for the first time through the Rabbit App, exclusively for the purchase of consumer goods marketed through the Rabbit App.

Eligible Users:

This Promotion is available exclusively to Users who:

Rabbit App installed on their smartphone or mobile device (tablet);

Provide their Registration Data for the first time in the Rabbit App to contract and use the Approved

Amount issued by Michasan, S.A.P.I. de C.V.;

Are registered and have contracted the “Approved Amount” during the validity period of this Promotion, but have not used it since its issuance for the purchase of consumer goods marketed through the Rabbit App;

Not previously contracted or used the Approved Amount issued by Michasan, S.A.P.I. de C.V.

Users who have used the Approved Amount prior to the start date of this Promotion are not eligible.

Incentive:
The User shall be exempt from paying the Purchase Commission of 4% (four percent) + VAT on the first purchase made using the Approved Amount, provided the registration has been completed and the purchase involves consumer goods marketed through the Rabbit App.

Restriction:
The aforementioned incentive is a personal and non-transferable benefit, and the User shall be solely responsible for its use. This incentive may only be applied to the first purchase and shall not be valid for subsequent purchases.

Rabbit, in its role as a commercial partner of Propaga, acts solely as an intermediary for the contracting of services offered by Propaga. Therefore, the User wishing to contract such services will provide their personal data directly to Propaga through its Platform. Propaga assumes full responsibility for the processing of the personal data it collects directly from the User, and under no circumstances shall Rabbit SF, S.A.P.I. de C.V. or Rabbit Impulsora de Mercados, S.A. de C.V. be considered responsible, under the Federal Law Data Protection and its Regulations, for the processing of personal data carried out by Propaga.

Buy Now Pay Later

These Terms and Conditions (hereinafter referred to as the “Terms and Conditions”), Rabbit SF and Propaga both in their capacity as commercial partners, establish the conditions to which the User who applies for and obtains a Credit approved by Propaga for the procurement of consumer goods marketed through the Rabbit App. The words with initial capital letters, whether used in plural or singular, shall have the meaning indicated below and/or in Chapter I “Defined Terms”.

The User knows and acknowledges that the Credit that may use in whole or in part through the Rabbit App is issued directly by Propaga and is subject to the Terms and Conditions and the Privacy Notice, both documents owned by Propaga and which can be consulted below, so that Rabbit SF as a commercial partner with Propaga will only be an intermediary for contracting the Product, so that under no circumstances can Rabbit SF or Rabbit be considered as issuers of the Product, joint obligors or successors in the issuance of the Credit

Terms and Conditions: https://terminos-condiciones.propaga.io/, Privacy Notice: https://terminos-condiciones.propaga.io/aviso-privacidadRabbit SF as a commercial partner with Propaga will only be an intermediary for the contracting of the Product, therefore the User who wishes to contract the Product, will provide their personal data directly to Propaga through its platform, therefore Propaga assumes all responsibility for the treatment of the personal data obtained directly from the User and under no circumstances can Rabbit SF be considered data controller in terms of the Mexico’s Federal Law on the Protection of Personal Data in the Possession of Private Parties and its regulations due to the treatment of personal data carried out by Propaga.

1. Definitions.

“Buy Now Pay Later Credit” is a payment method that allows customers to purchase products and pay for them in installments.

“Credit” to the balance available with which the User may purchase consumer goods in the Rabbit App, subject to prior approval by Propaga.

“Propaga” to Michasan, S.A.P.I. de C.V. grantor and issuer of the Product.

“Product” to the Credit approved and issued by Propaga in favor of the User with the purpose of acquiring consumer goods marketed through the Rabbit App.

“Rabbit SF” to Rabbit SF, S.A.P.I. de C.V., Propaga’s commercial partner.

“Rabbit” means Rabbit Impulsora de Mercados, S.A. de C.V., owner of the Rabbit App.

“User” to the individual, of legal age, capable of binding under these Terms and Conditions for the contracting of the Product.

2. Technical requirements for contracting the Product.

In order to correctly contract the Product, the User must have at least the following technical specifications:

A mobile phone or mobile device (Tablet) that is compatible with the Android or IOS operating systems;

Download the latest version 3.4.3. or higher of the Rabbit App on the cell phone or mobile device owned by the User.

Furthermore, the User must accept the Terms and Conditions, as well as the Privacy Notice mentioned above and that will be made available in the Rabbit App prior to initiate the registration to be a candidate for the contracting of the Product with Propaga and collect the User’s personal data, therefore, in case the User does not accept the aforementioned, the User will not be able to access the contracting of the Product.

3. Product Features

Once the User accepts these Terms and Conditions and the Privacy Notice made available in the Rabbit App, the User may be eligible to obtain a Credit offered by Propaga with the purpose of acquiring only consumer products marketed through the Rabbit App.

The Product offered and issued by Propaga has the following characteristics:

Name of the Product: “Buy Now Pay Later Credit”;

Destination of the Credit: Purchase of consumer goods commercialized in the Rabbit App, for resale by the User;

Subjects to Credit: Individuals who are registered in the Rabbit App;

Type of credit: Revolving line of credit;

Periodicity of payment: One single payment;

Payment term: 15 calendar days after the delivery of the consumer goods;

Commission: the charge in money that Propaga will charge the User according to what is indicated in the Seventh clause of the present terms;

Minimum payment: the User is obliged to make the payment of the total Credit drawn down.

4. Registration.

The User must accept the present Terms and Conditions, as well as the Privacy Notice of Rabbit and Propaga that will be made available to the User in the Rabbit App prior to collect their personal data and start their registration to obtain the Product, so that, in case the User does not accept the above mentioned, the User may not be a candidate for the contracting of the Product.

The User knows and accepts that the delivery of the personal data provided for the contracting of the Product, will be provided to Propaga, therefore, Propaga will be directly data contoller for the treatment of the personal data, being Rabbit excluded from any responsibility on any claim presented by the User.

For the purposes of the above, Rabbit SF will enable the mechanisms within the Rabbit App so that Propaga can generate the approval process and, if applicable, the issuance of the Product and in accordance with the following steps:

The requesting User must select the section corresponding to the Product in the Rabbit App and initiate the registration process by entering their personal information consisting of (i) Name(s), (ii) Paternal last name, (iii) Maternal last name, (iv) Gender (female/male), (v) Date of birth and select the “Continue” section, taking into account that whenever the User decides to continue, accepts the Privacy Notice and the Terms and Conditions corresponding to this section.

In the event that the applicant User does not comply with the provisions of the immediately preceding paragraph, Propaga reserves the right to not approve the requested Credit.

Once the applicant User is duly registered as indicated in the previous paragraph, the User must correctly and truthfully provide 2 (two) personal references with the following contact information:

Rabbitera Reference:

First name(s) and last name(s) without abbreviations;

Telephone to 10 digits.

Second Reference:

First name(s) and last name(s) without abbreviations;

Telephone to 10 digits

Once the requesting User correctly provides the contact information of the 2 (two) personal references mentioned above, the User must accept the permissions to enable the (i) geolocation and (ii) camera of the User’s mobile device;

The User must carry out an identity validation process, for which reason in order to continue the contracting process, must; (i) take a photograph of their face, (ii) take a photograph of the front of them valid voting credential (iii) take a photograph of the back of them valid voting credential and (iv) take a photograph of the storefront operated by the User; all of the above from the Rabbit App..

Once the User has duly completed the above steps, the User must authenticate by entering a 4 (four) digit password that the User will receive via text message through the social network called whatsapp to the cell phone number previously registered in the Rabbit App.

Upon compliance by the requesting User with the aforementioned conditions, Propaga will determine if the requesting User is subject to granting a Credit, and if approved, will be informed at the end of the registration process, providing the amount of the approved Credit.

Notwithstanding the foregoing, Propaga reserves the right to approve or deny the approval and issuance of the Product at its sole discretion.

5. Use of the Product.

The User knows and understands that the Credit approved by Propaga, will be used only to obtain consumer products marketed in the Rabbit App, so that at no time will be understood as the granting of cash or electronic transfer by Propaga to the User, understanding that Propaga will exclusively approve a Credit to the User so that the latter can exclusively obtain consumer goods marketed in the Rabbit App.

The User may use the approved Credit totally or partially to make purchases of consumer goods commercialized in the Rabbit App for a purchase Credit equal to or greater than $700.00 (seven hundred pesos 00/100 M.N.); therefore, the User knows and acknowledges that may not use a Credit less than the aforementioned amount to obtain the aforementioned products.

As soon as the User has all or part of the Credit approved in accordance with the above, the User will define the date on which it wants the purchased consumer goods to be delivered.

Prior to the delivery of the aforementioned consumer goods, a text message will be sent to the User with a code word that must be provided to the person in charge of delivering the consumer goods in order to formalize the delivery of the requested goods.

6. Payment.

Derived from the conditions of the Product indicated in the Third clause of the present Terms and Conditions, the User that has the Credit approved in a total or partial way, will have to make the payment of the total Credit and the respective commission in a period no longer than 15 (fifteen) calendar days after the delivery of the consumer goods obtained according to what is indicated in the previous clause.

Rabbit SF and Rabbit shall at no time be responsible or jointly and severally liable for the payment obligations contracted between the User and Propaga.

In order for the User to comply with the payment obligations contracted with Propaga, Propaga will enable the mechanisms established in its platform, so that Rabbit will only link the User to the Propaga platform with the intermediation of the Rabbit App in order for the User to make the payment of the Credit in accordance with the Terms and Conditions of Propaga.

The User will be able to visualize at any time from the Rabbit App the Credit available and the Credit available for the purposes established in section 5 of these terms, however, in case the User does not make the payment of the total Credit available the User must comply with the provisions of the Seventh clause of these Terms and Conditions.

Propaga shall be the sole responsible for any collection action that may be necessary and that derive from any non-compliance by the User with respect to the payment obligations towards Propaga.

7. Commissions.

When the User obtains an approved Credit from Propaga and makes use of such Credit, the User accepts the collection of the following commissions as indicated below:

Commission for purchase: The purchase commission will be charged by Propaga and will correspond to 4% (four percent) + VAT on the total Credit drawn down and used by the User to obtain the consumer goods commercialized through the Rabbit App, the commission referred to above, will be described in the detail of the collection of the consumer goods purchased at the time the User wishes to pay with the approved Credit.

Penalty Commission: In the event that the User fails to pay the Credit drawn down on the established date, the User agrees and undertakes to pay in favor of Propaga as a late payment fee, the amount of $200.00 (two hundred pesos 00/100 M.N.), amount that will be charged for each week that elapses until the respective payment is made, and will be charged after the due date for payment.

8. License of the Rabbit App

Users agree to use the Rabbit Services and/or access the Rabbit App compatible with the operating system of their mobile devices. For the purposes of the above, Rabbit grants to the Users a temporary, non-exclusive, free and non-transferable license to use the Rabbit App, and services based on the internet protocol that are necessary for the use of the Rabbit Services and/or access to the Rabbit App and other Platforms, as well as the improvements and updates of the Rabbit App at the time they are made available to the Users by Rabbit.

Users agree and acknowledge that they shall not: (i) assign, sublicense, publish, copy or distribute the Rabbit App, the Rabbit Services and/or access to its Platforms for any title; (ii) use the Rabbit App, the Website, the Rabbit Services and/or its Platforms for purposes other than those described in these Terms and Conditions; (iii) allow any third party to access the Rabbit App or market the Airtime Recharge and/or Payment Services, except in the case of the Users’ own operators, with prior authorization by Propaga and Rabbit; (iv) assign the rights and obligations acquired under these Terms and Conditions; and/or (v) reverse engineer the Rabbit Platforms.

Users agree and acknowledge that they shall be prohibited from accessing the Rabbit App through their account by means of mobile devices whose technological characteristics have been modified and/or manipulated in any way, for the purpose of altering, copying, disassembling, decompiling the system, its components, source code and/or software used. The contravention of the provisions of this paragraph shall entitle Rabbit to restrict, suspend and/or cancel, without any liability at its own expense, the Rabbit Services to the Users, without prior requirement or notification.

Users agree and acknowledge that the ability and speed of accessing the Rabbit Platforms through a mobile device will depend on the device, as well as on services provided by third parties. Such services, such as Internet access and data transmission, may have additional charges determined solely by such third parties, unrelated to Rabbit. Users shall be solely responsible for the payment of such charges. If applicable, the use and access to the System by Users may be subject to the terms and conditions of the third party mobile or internet service providers.

9. Limitation of Liability.

Rabbit will use its best efforts to maintain access to the Rabbit App and/or the Rabbit Services, as well as the Website 24 (twenty-four) hours a day, 365 (three hundred and sixty-five) days a year. Notwithstanding the foregoing, Rabbit does not guarantee the availability and continuity of the operation of its Platforms and/or the Rabbit Services. Therefore, from this moment on, Users release Rabbit and Rabbit SF from any liability arising from damages or losses caused by failures in its Platforms and/or third parties. The use of the Rabbit App and/or the Rabbit Services, as well as the use of the Rabbit App and/or the Rabbit Services, as well as the Mobile Application and/or the Website shall in all cases and at all times be at the sole risk and responsibility of the Users.

Rabbit or Rabbit SF shall also not be liable for any malicious software that may infect Users’ devices as a result of accessing, using, or examining the Rabbit App and/or the Rabbit Services, or transferring any data, files, images, text, or audio contained therein. Users should refrain from attempting to access the Rabbit App and/or website through any page other than the Rabbit website, Users agree and acknowledge that Rabbit nor Rabbit SF shall not be responsible for the content of such web pages, the personal information they collect from Users or the treatment of such information by third parties outside of Rabbit.

Rabbit may perform maintenance, updating, repair or debugging services on its Platforms, from time to time, by notifying Users through the Rabbit App or its website. Rabbit shall have no liability for any loss of data, failure or unavailability of its Platforms and/or the Rabbit Services resulting from maintenance, repair or debugging performed by Rabbit.

Notwithstanding the provisions of the Federal Consumer Protection Law, Rabbit SF is solely and exclusively a business partner of Propaga, so any claim, complaint and/or legal action that the User intends to file, will be directly with Propaga, notwithstanding the foregoing, Users agree to hold Rabbit SF harmless, before any third party, from claims, complaints, lawsuits and/or any other proceedings arising from the quality, or defects, faults or deficiencies of the goods and/or services marketed by the Users. In no event shall Rabbit and Rabbit SF be liable for any consequential damages, such as lost profits, loss of data or other losses, resulting from the use or non-use of the Platforms and/or the Rabbit Services resulting from maintenance, upgrades, repairs or debugging performed by Rabbit. Users release Rabbit and Rabbit SF from any liability arising from acts of God or Force Majeure.

10. Indemnity.

Users agree to indemnify and hold harmless Rabbit SF and Rabbit, its directors, officers, agents, employees and shareholders from and against any and all claims, losses, damages, injuries, fines, interest and/or expenses, including, without limitation, those arising from: (a) any misrepresentations made or information shared, or any breach of the obligations set forth in these Terms and Conditions; (b) the unlawful or inappropriate use of the Rabbit Services; (c) the use of the Rabbit Services by Rabbit SF, its directors, officers, employees or shareholders; (d) the use of the Rabbit Services by Rabbit SF, its directors, officers, agents, employees or shareholders; or (e) the use of the Rabbit Services by Rabbit SF, its directors, officers, employees, employees or shareholders for any reason whatsoever, (g) any chargeback.

In addition, Users shall indemnify Rabbit SF and Rabbit for any claims brought by its consumers or any third party arising from the sale of services of Airtime top-ups and/or Payment for Services by Users in contravention of the terms and conditions set forth in these Terms and Conditions.

Users shall also pay Rabbit SF or Rabbit as the case may be for any damages and any expenses incurred by Rabbit SF or Rabbit as the case may be, including, but not limited to, reasonable attorneys’ fees.

Point of Sales

These Terms and Conditions constitute the Terms and Conditions (hereinafter referred to as the “Terms and Conditions”),that apply to the Services provided by GetNet. Words with initial capital letters, whether used in the plural or singular, shall have the meaning indicated below and/or in Chapter I “Defined Terms”. The User agrees to read and accept all the conditions set forth in these Terms and Conditions, prior registration and use of the Services provided by GetNet. If the User does not agree with these Terms and Conditions, the User assumes any responsibility for the Services provided by GetNet, and releases Rabbit from any liability.

1. Definitions.

“Acquirer” means the network participant that, in accordance with the contract it has entered into with the clearing house for card payments, provides payment services to Payment Receivers or aggregators in the card payment networks and, if applicable, provides the Point of Sales (“POS”) infrastructure connected to the latter networks. In addition, it undertakes under the agreed terms, among others, i) to receive from the Payment Receivers the authorization requests for payment with Cards; ii) to process and direct to the respective issuers such requests through the clearing house for Payments with Cards; iii) to receive the payment authorizations, payment rejections, refunds and adjustments processed by the issuer to deliver them to the Payment Receiver, and iv) to settle to the payment receiver the amount of the payments with cards that have the payment authorization granted by the corresponding issuer, for such purposes GetNet.

“Aggregator” to the participant in networks that, under a service provision agreement entered into with an acquirer, offers to payment receivers the card payment acceptance service and, if applicable, provides the POS infrastructure connected to such networks, for such purposes MIT.

“Transaction Processing Agreement” means the agreement for the provision of services and processing of credit or debit card transactions, executed between MIT and the User, which may be consulted by the User at https://www.mitec.com.mx/terminos.

“GetNet” means SMPS Merchant Platform Solutions México, S.A. de C.V.

“MITEC” means the corporation Mercadotecnia Ideas y Tecnología, S.A. de C.V.

“Rabbit Terminal” the point-of-sale terminal operated under the terms and conditions of the Transaction Processing Agreement and under the exclusive infrastructure of MITEC.

2. Purpose.

The purpose of these terms and conditions is to regulate the use of the services provided by MITEC through the Rabbit Terminal, as well as the use of the Rabbit App.

By virtue of the above, Rabbit assumes no responsibility whatsoever for the services offered by MITEC, as well as for the use of the operational and technological infrastructure operated exclusively by MITEC. The relationship between Rabbit and MITEC is exclusively commercial, therefore, Rabbit does not control, manage or execute processes that tend to provide the services foreseen in the Transaction Processing Agreement.

The present commercial alliance between MITEC and Rabbit does not imply approval, endorsement, sponsorship, recommendation or warranty by Rabbit with respect to the services contained in the Transaction Processing Agreement and information offered and marketed therein.

3. User Obligations.

By making use of the Rabbit App, the User agrees, as applicable, to the following:

To use the Rabbit App exclusively for the activities and destination previously established by

Rabbit for the conclusion of operations foreseen in the Transaction Processing Agreement;

Not to commercialize goods for which they cannot prove their ownership and/or legal origin in accordance with the applicable legal provisions;

To commercialize goods or services that could damage the image or reputation of Rabbit, MITEC or issuers of the cards and/or induce confusion to the final customers;

When using the Rabbit Terminal, the Users shall be forbidden to:

Discriminate between the cards accepted by the Rabbit Terminal for any reason;

Carry out transactions outside the Mexican territory;

Apply additional charges for the acceptance of card payments not provided for in the Transaction Processing Agreement;

Require cardholder end customers to waive their right to dispute payment transactions;

Perform transactions for amounts below or above the limits set forth in the Transaction Processing Agreement;

Failure by Users to comply with the restrictions and prohibitions contained herein shall entitle MITEC to suspend or terminate the use of the Rabbit Terminal and/or the Rabbit Services at any time, without liability at its own expense and without prior notice.

Discriminate between the cards accepted by the Rabbit POS for any reason;

Carry out transactions outside the Mexican territory;

Apply additional charges for the acceptance of card payments not provided for in the Transaction Processing Agreement;

Require cardholder end customers to waive their right to dispute payment transactions;

Perform transactions for amounts below or above the limits set forth in the Transaction Processing Agreement;

4. Cancellation of Operations and Claims.

The Users accept and acknowledge that they will establish refund and cancellation policies that will comply with the following: (i) that payments for the sale of goods or services made with cards will be in accordance with the provisions of the Federal Consumer Protection Law; (ii) they will not make cash refunds to their customers for the cancellation of payments made with Cards; (iii) the refund will be made in full, without conditioning the refund to the payment of any amount in cash, or any other consideration to facilitate the refund.

Users may cancel, through the Rabbit App, the sales transactions for the commercialization of its products and/or services that comply with its cancellation and refund policies, provided that such cancellation is made in accordance with the provisions of the Transaction Processing Agreement, once this term has elapsed, no transaction may be cancelled. The return of the funds will be made to the same card with which the cancelled transaction was made, within the terms determined by the issuers of the referred cards.

In the case of chargebacks made by acquirers and/or banks or in any financial entity considered as issuers derived from claims against transactions initiated by the cardholders, the Users must provide Rabbit with all the documentation that supports that the transaction was made with the acceptance by the cardholder up to the amount of the transaction. Notwithstanding the foregoing, the User acknowledges and understands that MITEC shall at all times be responsible for fulfilling any obligation arising from any chargeback.

Rabbit reserves the right to cancel and/or suspend the Rabbit Services and/or access to the Rabbit App, at its sole discretion and without prior notice, when it considers that the User’s transactions are being subject to recurring and unjustified chargebacks.

5. Rabbit App License.

Users agree to use the Rabbit Services and/or access the Rabbit App compatible with the operating system of their mobile devices. For purposes of the foregoing, Rabbit grants the Users a temporary, non-exclusive, free and non-transferable license to use the Rabbit App, and services based on the internet protocol that are necessary for the use of the Rabbit Services and/or access to the Rabbit App and other Platforms, as well as improvements and updates to the Rabbit App at the time they are made available to the Users by Rabbit.

Users agree and acknowledge that they shall not: (i) assign, sublicense, publish, copy or distribute the Rabbit App, the Rabbit Services and/or access to its Platforms for any title; (ii) use the Rabbit App, the Website, the Rabbit Services and/or its Platforms for purposes other than those described in these Terms and Conditions; (iii) allow any third party to access the Rabbit App or use the Rabbit Terminal, except in the case of the Users’ own operators, subject to prior authorization by MITEC and Rabbit; (iv) assign the rights and obligations acquired under these Terms and Conditions; and/or (v) reverse engineer the Rabbit Platforms.

Users agree and acknowledge that they shall be prohibited from accessing the Rabbit App through their account by means of mobile devices whose technological characteristics have been modified and/or manipulated in any way, with the purpose of altering, copying, disassembling, decompiling the system, its components, source code and/or software used. The contravention of the provisions of this paragraph shall entitle Rabbit to restrict, suspend and/or cancel, without any liability at its own expense, the Rabbit Services to the Users, without prior requirement or notification.

Users agree and acknowledge that the ability and speed of accessing the Rabbit Platforms through a mobile device will depend on the device, as well as on services provided by third parties. Such services, such as Internet access and data transmission, may have additional charges determined solely by such third parties, unrelated to Rabbit. Users shall be solely responsible for the payment of such charges. Where applicable, Users’ use of and access to the System may be subject to the terms and conditions of the third party mobile or internet service providers.

6. Limit of Liability.

Rabbit will use its best efforts to maintain access to the Rabbit App and/or the Rabbit Services, as well as the Website 24 (twenty-four) hours a day, 365 (three hundred and sixty-five) days a year. Notwithstanding the foregoing, Rabbit does not guarantee the availability and continuity of the operation of its Platforms and/or the Rabbit Services. Therefore, from this moment on, Users release Rabbit from any liability derived from damages, harm or losses caused by failures in its Platforms and/or third parties. The use of the Rabbit App and/or the Rabbit Services, as well as the Mobile Application and/or the Website will be in all cases and at all times the sole responsibility and risk of the Users.

Rabbit shall also not be liable for any malicious software that may infect Users’ devices as a result of accessing, using, or examining the Rabbit App and/or the Rabbit Services, or transferring data, files, images, text, or audio contained therein. Users should refrain from attempting to access the Rabbit App and/or Website through any page other than the Rabbit website, Users agree and acknowledge that Rabbit shall not be responsible for the content of such web pages, the personal information they collect from Users or the treatment of such information by third parties outside of Rabbit.

Rabbit may perform maintenance, upgrade, repair or debugging services on its Platforms from time to time by notifying Users through the Rabbit App or its website. Rabbit shall have no liability for any loss of data, failure or unavailability of its Platforms and/or the Rabbit Services arising from maintenance, repair or debugging performed by Rabbit.

Notwithstanding the provisions of the Federal Consumer Protection Law, Rabbit is solely and exclusively a business partner of MITEC, so any claim, complaint and/or legal action that the User intends to file, will be directly with MITEC, notwithstanding the foregoing, Users agree to hold Rabbit harmless, before any third party, from claims, complaints, lawsuits and/or any other proceedings arising from the quality, or defects, faults or deficiencies of the goods and/or services marketed by the Users. Rabbit shall not be liable, under any circumstances, for indirect damages, such as, loss of profits, loss of data or other losses, resulting from the use or non-use of the Platforms and/or the Rabbit Services arising from maintenance, upgrades, repairs or debugging performed by Rabbit. Users release Rabbit from any liability arising from acts of God or force majeure.

7. Indemnity.

Users agree to indemnify and hold Rabbit, its directors, officers, agents, employees and shareholders harmless from and against any and all claims, losses, damages, injuries, fines, interest and/or expenses, including but not limited to, arising out of: (a) any misrepresentation made or information shared, or for any breach of the obligations set forth in these Terms and Conditions; (b) the illegal or inappropriate use of the Rabbit Services and/or access to its Platforms; (c) any transaction made in contravention of these Terms and Conditions; (d) the violation of any intellectual property right; (e) the violation of any law, regulation or circular, including the general provisions in force in the United Mexican States; (f) any inappropriate use of the System by the Operators; (g) any chargeback.

Moreover, the Users shall indemnify Rabbit for any claim presented by its consumers or by a third party, derived from the use of the Rabbit Terminals by the Users in contravention of the conditions established in the present Terms and Conditions.

Users shall also pay Rabbit’s damages and any expenses incurred by Rabbit, including, but not limited to, reasonable attorneys’ fees.

Suppliers

These Specific Terms and Conditions constitute the rules and conditions applicable to the acquisition of Products by Rabbit from Suppliers, for distribution and/or commercialization. Words with an initial capital letter (whether used in plural or singular) or capitalized acronyms will have the meaning set forth later and/or in Chapter I “Defined Terms,” as established in the General Terms and Conditions.

The User agrees to read and accept all the conditions established in these Terms and Conditions. If the User does not agree with these Terms and Conditions, the User assumes any responsibility for the services provided by Rabbit, releasing Rabbit from any liability.

1. Definitions

“Goods” refers to any tangible goods, products, articles, supplies, cargo, equipment, packaging, or a combination of these, that are the subject of sale, transportation, delivery, storage, distribution, collection, return, exchange, processing, marketing, or any other related operation, regardless of their nature, physical state, presentation, origin, destination, value, brand, content, or packaging, upon issuance of a Purchase Order.

“Purchase Order” refers to the document in which Rabbit requests various goods or products and, in general, any Goods that Rabbit requests from the Supplier from time to time for acquisition by Rabbit;

2. Process of Acquiring Goods from Suppliers

These terms and conditions apply to the supply of Goods by Suppliers to Rabbit and represent the complete agreement between the parties. No other term or condition is applicable, unless explicitly provided in a written document signed by both parties.

Upon fulfillment of a Purchase Order, both parties will be bound by these terms and conditions.

The delivery of the Goods will be at the location and date indicated in the corresponding Order.

The amount that Rabbit will pay for the Goods to the Supplier is indicated in the corresponding Order. The payment term is 60 (sixty) business days from the receipt of the Goods, duly delivered and to Rabbit’s full satisfaction, unless otherwise stated in a written agreement signed by both parties. Rabbit will make the payment within these terms, provided the delivery of the Goods complies with the conditions set forth in the corresponding Purchase Order, and the invoice is duly presented by the Supplier and meets the legal requirements.

The Goods must meet the following conditions in order to be accepted by Rabbit:

For Goods subject to expiration, the expiration date must be at least 90 (ninety) days after the delivery to Rabbit, or in the case of perishable Goods or Goods whose useful life is less than 90 (ninety) days, the Supplier must deliver such Goods with at least 65% (sixty-five percent) of their useful life remaining;

The Goods and/or the Supplier must maintain current authorizations, certifications, or accreditations from the relevant authorities or third parties, as required. They must also comply with regulatory requirements set forth by the relevant authorities;

The Goods must not arrive damaged, spoiled, infested, incomplete, or in any condition not agreed upon by the parties or not in optimal condition for marketing and consumption.

Unless Rabbit exercises its right to cancel the Purchase Order, in case the Supplier fails to meet the agreed delivery date or time, the following will apply:

If the Supplier delivers the Goods on a date different from the one agreed upon with Rabbit, the Supplier must issue a credit note in favor of Rabbit for 3% (three percent) of the price corresponding to the undelivered Goods. The acceptance of Goods delivered on a different date will be subject to Rabbit’s discretion, and Rabbit may cancel the Purchase Order without any liability. In the event that the Supplier delivers fewer Goods than specified in the Purchase Order, the Supplier must replace the missing quantity in the next delivery, adjusting the invoicing and payment accordingly.

Without any liability for Rabbit, Rabbit may, at its sole discretion, cancel a Purchase Order for Supplier non-compliance in the following cases: (a) the Goods were delivered on a different date than agreed or to a location other than that requested by Rabbit and established by the parties; (b) failure to comply with the conditions listed in the fifth paragraph of this section; (c) the Goods are delivered without meeting the logistical conditions agreed between the parties. In case a Purchase Order is canceled and the Goods have not been paid for, Rabbit may return the Goods and will be released from any responsibility to the Supplier, with the reverse logistics costs being borne by the Supplier.

Once the Goods are received by Rabbit, the Supplier guarantees that the Goods comply with the applicable laws and regulations, and that they meet the quality, hygiene, and other conditions agreed between the parties. Rabbit will not be liable for any third-party claims related to the Goods. The Supplier is responsible for any legal or regulatory non-compliance of the Goods and must indemnify, protect, and defend Rabbit, as well as its related parties, representatives, and customers, from all damages, claims, and liabilities, including attorney fees and legal costs.

The parties may modify, change, or terminate the agreements described herein, only by a written agreement signed by both parties.

The parties acknowledge and agree that they will subject this commercial relationship to the laws and competent courts of Mexico City.

Airtime Top-ups and Service Payments

These Terms and Conditions constitute the Terms and Conditions (the “Terms and Conditions”), Rabbit Medios de Pago and Gestopago (such terms as defined below), in their capacity as commercial partners, establish the general conditions to which the User shall be subject when using the services set forth herein through the Rabbit App. Capitalized terms, whether used in the singular or plural, shall have the meaning defined below and/or in Chapter I “Defined Terms” of the General Terms and Conditions.

The User acknowledges and understands that the services covered by these Terms and Conditions are provided directly by Gestopago and are subject to the terms and conditions issued by Gestopago, which may be consulted at: https://www.gestopago.com/terminos_y_condiciones.php. Accordingly, Rabbit, in its capacity as commercial partner of Gestopago, solely acts as an intermediary for the marketing of such services, and under no circumstances shall Rabbit be considered a provider of said services, a joint obligor or successor in the provision of such services. Rabbit merely enables Users to access the services offered by Gestopago through the use of the Rabbit App.

1. Definitions

“Balance Wallet”: Refers to the mechanism through which the User shall pre-fund the amount deemed necessary, in legal Mexican tender, to the bank account designated by Gestopago for the payment of Services. The Balance Wallet shall at all times be administered exclusively by Gestopago.

“User Commission(s)” (in singular or plural): Refers to the amount to be credited by Gestopago to the User for the marketing of the services.

“Gestopago”: Refers to Gesto Pago de Servicios, S.A.P.I. de C.V.

“Service Payment”: Refers to the payment of various services, taxes, fees and other items included in the catalog published in the Rabbit App, owned by Gestopago.

“Rabbit Medios de Pago”: Refers to Rabbit Medios de Pago, S.A.P.I. de C.V.

“Airtime Top-up”: Refers to the purchase, in Mexican legal tender, of a specific amount of cellular minutes or data packages for prepaid mobile devices.

2. Requirements for the Use of the Services

To contract the services, the User must have a smartphone or mobile device (tablet) compatible with Android or iOS operating systems in order to download the latest version of the Rabbit App.

The User must also accept these Terms and Conditions and the Privacy Notice, which will be made available in the Rabbit App prior to the start of the registration process. If the User does not accept the aforementioned documents, they will not be able to access the services.

3. Type of Services.

Once the User has accepted these Terms and Conditions and the Privacy Notice available in the Rabbit App, they may access and market to their end customers the services listed in the catalog available in the Rabbit App. However, the catalog published on the website is for informational purposes only; the User must refer exclusively to the catalog within the Rabbit App, which is subject to change without prior notice. The User is therefore obligated to verify service availability and applicable commissions before offering and marketing any of the services.4. Registration and Payment of Services.To enable use and contracting of the services, Rabbit will provide the mechanisms within the Rabbit App deemed appropriate for such purpose. The User must select the corresponding option and: Activate the service and enter their personal information, including: (i) First Name(s), (ii) Paternal Last Name, (iii) Maternal Last Name, (iv) Date of Birth (dd/mm/yyyy), and subsequently accept the Privacy Notice and these Terms and Conditions.

Choose between (i) “Airtime Top-up” (to offer prepaid airtime top-ups to end customers), or (ii) “Service Payments” (to offer the payment of services as listed in the Rabbit App catalog, offered by third-party companies unrelated to Rabbit Medios de Pago and Rabbit).

To use the services, the User must pre-fund their Balance Wallet (administered by Gestopago) via SPEI transfer or direct bank deposit, without any minimum or maximum amount, to the account provided by Gestopago.

To complete a service transaction, the User must select the desired service and collect the following information from the end customer:

For Service Payments:

Account numberService number or barcode on printed receiptAmount to be paid

For Airtime Top-ups:

Phone numberMobile carrierAmount to Airtime Top-up

5. Balance Wallet

The User agrees to maintain a Balance Wallet, which shall be administered at all times by Gestopago and must contain sufficient available funds to ensure, at all times, the proper commercialization of the services offered by Gestopago through the Rabbit App for their payment. The User shall be solely responsible for maintaining a sufficient balance. The User may choose to fund the Balance Wallet through: (i) transfer via SPEI, (ii) cash deposit at the bank branch indicated in the Rabbit App, or (iii) a request made to the Ally to deposit a specific amount into the Balance Wallet.

(i) For funding the Balance Wallet via SPEI transfer, the User must follow the procedure below:

Select the “Top up balance” section;

Select the “SPEI transfer” top-up method;

Obtain the CLABE account number and the “STP” (Sistema de Transferencias y Pagos) Bank account to which the transfer will be made;

Once the above information is obtained, the User must access their bank’s mobile application or website, register the indicated CLABE account, and select STP as the bank;

Choose the amount to be transferred; and

Confirm the transfer.

In this regard, it is important to note that, under no circumstances, shall Rabbit Medios de Pago or Rabbit receive, manage, or process any cash deposits made by the User for the commercialization of the services offered by Gestopago.

(ii) For funding the Balance Wallet via bank branch deposit, the User must follow the procedure below:

Select the “Top up balance” section;

Select the “Bank branch deposit” top-up method;

Select “Generate payment reference”;

Choose the bank branch where the User will make the deposit, enter the amount to be deposited, and select “Generate payment reference”;

Once the deposit is made at the branch, the User must record the deposit in the Rabbit App by entering the payment confirmation details consisting of (i) the deposit date in YYYY/MM/DD format and (ii) the deposit time in 24-hour format hh/mm/ss, and select “Finish”;

Once the above steps are completed, the balance will be credited within an estimated period of 72 hours, and the User will be able to use it for the payment of the Services.

Users located in the jurisdiction of the northern zone and Coacalco, which are part of the metropolitan area of Mexico City, may use the Top-Up Service (Recarga de Tiempo Aire), subject to the purchase of any Product offered by Rabbit. This provision shall be in force from May 5 through June 5, 2025.

(iii) For requesting a balance top-up through an Ally, the User must follow the procedure below:

Request and indicate to the Ally the amount to be credited to the Balance Wallet, which may vary depending on the amounts made available by the Ally;

The Ally will record the requested amount along with the order for certain additional products requested by the User;

The Ally will deliver a ticket to the User showing the amount requested for credit to the Balance Wallet.

On the next business day, Rabbit’s delivery staff will visit the User to continue the top-up process as follows:

The User must pay the delivery staff the total amount requested, plus a commission of $12.00 MXN (twelve Mexican pesos), VAT included;

After payment, the User must access the “Top up balance” section in the Rabbit App and select the “Top-up with the Ally” option;

Select “Continue”;

The delivery staff will provide a keyword to the User to confirm the start of the top-up process.

The User must enter this keyword in the “Keyword” section;

Once the keyword is entered, the User must select “Send and continue”;

The User will receive a confirmation keyword, which must be provided to the delivery staff to complete the process, and then select “Exit”;

The delivery staff will enter the confirmation keyword, and the User will see the balance reflected within no more than five (5) minutes.

The User acknowledges and agrees that once the process described in subsection (iii) has begun, it may not be interrupted. The keywords provided by the delivery staff may only be used in their presence and to complete the process, and shall be valid for no more than ten (10) minutes. If the User fails to provide or receive the corresponding keyword, the top-up to the Balance Wallet will not be completed. Therefore, the User hereby acknowledges and accepts that the responsibility for completing the top-up process lies solely and exclusively with the User.

Furthermore, if the User does not make the full payment to the delivery staff for the amount requested through the Ally for credit to the Balance Wallet, the User acknowledges and agrees that they will not receive the requested amount and shall hold Rabbit harmless from any liability related to such top-up to the Balance Wallet.

The User may at any time view the available balance in their Balance Wallet through the Rabbit App for the purpose of paying for the Services.

6. Commissions.

The commercialization of the services offered by the User to its end client shall generate a commission in favor of Gestopago. The User may, at its discretion, charge such commission to its end client, as applicable, pursuant to the provisions set forth below:

Payment of Services:

The commission related to the Payment of Services that the User shall charge to the end client may vary depending on the specific service the client wishes to pay for through the User. The User may review the applicable commission amount in the Rabbit App within the payment details screen, prior to confirming the payment transaction. Such commission must be charged to the end client by the User.

Airtime Top-up Services:Gestopago shall not charge any commission to the User for the commercialization of Airtime Top-up. Therefore, the User undertakes not to charge any commission whatsoever to the end client for the payment of Airtime Top-up Services.

Top-Up Requests via the Ally:This process shall generate a commission fee of $12.00 MXN (twelve Mexican pesos 00/100), VAT included, which shall be charged and paid by the User to the delivery personnel.

7. License to Use the Rabbit App

Users agree to use the Rabbit Services and/or access the Rabbit App compatible with the operating system of their mobile devices. For such purpose, Rabbit grants Users a temporary, non-exclusive, royalty-free, and non-transferable license to use the Rabbit App, as well as any internet-based services required to access the Rabbit Services and/or the Rabbit App and other Platforms, including any improvements and updates made available to the Users by Rabbit.

Users acknowledge and agree that they may not: (i) assign, sublicense, publish, copy, or distribute the Rabbit App, the Rabbit Services and/or access to its Platforms under any title; (ii) use the Rabbit App, the Website, the Rabbit Services and/or its Platforms for purposes other than those described in these Terms and Conditions; (iii) allow any third party to access the Rabbit App or use the Airtime Top-up and/or Payment of Services features, except in the case of the User’s own operators, previously authorized by Gestopago and Rabbit Medios de Pago; (iv) assign any rights or obligations derived from these Terms and Conditions; and/or (v) perform reverse engineering on Rabbit’s Platforms.

Users agree and acknowledge that it is strictly prohibited to access the Rabbit App via devices whose technological features have been modified and/or tampered with in any way to alter, copy, disassemble, or decompile the system, its components, source code, and/or underlying software. Violation of this provision entitles Rabbit to restrict, suspend and/or cancel the Rabbit Services to the User, without prior notice and without any liability.

Users further acknowledge that access speed and capacity to Rabbit’s Platforms through a mobile device depend on the device itself, as well as third-party services. Such services, including internet access and data transmission, may generate additional fees determined solely by such third parties and are unrelated to Rabbit Medios de Pago or Rabbit. Users are solely responsible for any such fees. Use of and access to the System may also be subject to the terms and conditions of third-party telecommunications or internet service providers.

8. Limitation of Liability

Rabbit shall use its best efforts to maintain access to the Rabbit App and/or the Rabbit Services, as well as the Website, 24 (twenty-four) hours a day, 365 (three hundred sixty-five) days a year. Notwithstanding the foregoing, Rabbit does not guarantee the availability or continuous operation of its Platforms and/or Rabbit Services. Accordingly, the Users hereby release Rabbit Medios de Pago and Rabbit from any and all liability for damages, losses or injuries caused by platform failures and/or failures of third parties. Use of the Rabbit App and/or Rabbit Services, the Mobile Application, and/or the Website shall at all times be the sole responsibility and risk of the User.

Neither Rabbit Medios de Pago nor Rabbit shall be liable for any malicious software that may infect the Users’ devices as a result of accessing, using, or browsing the Rabbit App and/or Rabbit Services, or the transfer of data, files, images, text, or audio contained therein. Users shall refrain from attempting to access the Rabbit App and/or Website through any other webpage that is not the official Rabbit Website. Users acknowledge and agree that Rabbit Medios de Pago and Rabbit are not liable for the content of such websites, any personal data they collect from Users, or how such third parties process said information.

Rabbit may, from time to time, perform maintenance, updates, repairs, or debugging of its Platforms, notifying Users through the Rabbit App or Website. Rabbit Medios de Pago and Rabbit shall not be liable for any loss of information, failures, or unavailability of the Platforms and/or Rabbit Services resulting from such maintenance, repair, or debugging.

Without prejudice to the provisions of the Federal Consumer Protection Law (Ley Federal de Protección al Consumidor), Rabbit Medios de Pago is solely a commercial partner of Gestopago. Therefore, any claim, complaint, or legal action that the User may wish to initiate shall be brought directly against Gestopago. Notwithstanding the foregoing, Users agree to hold Rabbit Medios de Pago harmless from any third-party claims, complaints, lawsuits, and/or any other legal proceedings arising from the quality, defects, failures, or deficiencies of goods and/or services marketed by the Users. Rabbit Medios de Pago shall not, under any circumstance, be liable for indirect damages such as loss of profits, data loss, or any other damages resulting from the use or unavailability of Rabbit’s Platforms and/or Services due to maintenance, updates, repairs, or debugging. Users hereby release Rabbit Medios de Pago and Rabbit from any liability arising from force majeure or unforeseen events.

9. Indemnity.

Users agree to indemnify, defend, and hold harmless Rabbit Medios de Pago and Rabbit, including their directors, attorneys-in-fact, employees, and shareholders, from and against any claims, losses, damages, liabilities, penalties, interest, and/or expenses, including but not limited to, arising from: (a) any misrepresentation or false statement or breach of any obligation under these Terms and Conditions; (b) unlawful or improper use of the Rabbit Services and/or access to its Platforms; (c) any transaction made in breach of these Terms and Conditions; (d) any infringement of intellectual property rights; (e) any violation of applicable laws, regulations, or circulars, including those in effect in the United Mexican States; (f) any misuse of the System by the User’s Operators; or (g) any chargebacks.

Users shall also hold Rabbit Medios de Pago and Rabbit harmless from any claims brought by their consumers or any third party arising from the commercialization of Airtime Top-up and Payment of Services in breach of the conditions set forth in these Terms and Conditions.

Users shall further pay for all damages and losses caused to Rabbit, including all expenses incurred by Rabbit, including, without limitation, reasonable attorney’s fees.