We are a 100% Mexican Company that aims to strengthen the country’s corner stores through in-person and digital supply solutions. Our mission is to help traditional retailers gain competitiveness and turn these stores into Mexicans’ favorite point of sale.
At Rabbit, we offer two ways to stock your store: through Rabbit Allies (pre-sales) and the Rabbit App. Every morning, our more than 500 Rabbit Allies (pre-sales) leave the office with the mission to help your business grow. Your Rabbit Ally (pre-sales) will visit your business once a week to show you our extensive product portfolio, so you can stock your store without leaving it. The Rabbit App is a digital platform where you can stock your business from your cell phone, 365 days a year, at any time you prefer.
To start your registration, please write to Customer Service via WhatsApp at 55 7908 7880. We will coordinate for a Rabbit Ally (pre-sales) to visit your store. Following our visit, you’ll receive your customer number within 48 business hours. It’s important that you are at your business and share your current location via WhatsApp and a photo of your business’s facade. Also, please provide your business name and contact phone number.
You can contact us via WhatsApp at 55 7908 7880. Our service hours are:
You can find your customer number in the following ways:
To access our prices, you must be a registered Rabbit customer and have your customer number. This will allow you to access our Rabbit App, where you can view our competitive prices. Additionally, we can share our product catalog with you.
Thank you for choosing us as your #1 ally to stock your store! You can download our Rabbit App on Google Play and/or the App Store (iOS).
You can update your phone number from your Rabbit App. You just need to know your previous phone number and your customer number. If you have this information, please follow these steps:
No, unfortunately, coupons are not cumulative with other promotions or coupons.
Discover the two ways to stock your store with Rabbit: through our Rabbit Allies (pre-sales) and the Rabbit App.
Follow these simple steps from your Rabbit App:
The minimum purchase amount through your Rabbit App is $500, and through your Rabbit Ally (pre-sales), it’s $250.
Shipping is free as long as you meet the minimum purchase amount: $500 when buying from the Rabbit App and $250 with the Rabbit Ally (pre-sales). Otherwise, the shipping cost will be $50. *Applies only to specific regions. *Consult Terms and Conditions at https://rabbitmx.com/terminos-y-condiciones
Yes, you can cancel your order if you placed it through your Rabbit App one day before delivery and before 6:00 PM. After this time, it’s not possible to cancel. Currently, it’s not possible to cancel an order placed through your Rabbit Ally (pre-sales).
Currently, it’s not possible to reschedule your order delivery. If you can’t receive it, we suggest you cancel your order and place a new one.
Our delivery hours are from 8:00 AM to 8:00 PM. We’re working to deliver your order as soon as possible.
We’re very sorry this happened. Whenever you have an issue with your order, it’s important to report it as soon as possible to Customer Service via WhatsApp at 55 7908 7880. Remember to attach evidence (photos and/or videos) of the damaged product and details of what happened. You’ll have 72 business hours to report it, and we’ll gladly help you find a prompt solution.
To provide you with timely assistance, we ask that you report it as soon as possible to Customer Service via WhatsApp at 55 7908 7880. You’ll have 72 business hours to report it, and we’ll gladly help you find a prompt solution.
Remember, it’s very important that when your order arrives, before paying to your Delivery Ally, you check that it’s complete and in good condition. If you have any issues with your order, report it as soon as possible to Customer Service via WhatsApp at 55 7908 7880. It’s important that you share a photo of the received product showing the expiration date and lot number. You’ll have 72 business hours to report it, and we’ll gladly help you resolve it.
If your order is not delivered on the scheduled day, it is possible it will be delivered the next day. Past 48 hours of not being delivered, it will automatically get canceled. At this point, we suggest you place a new order. We apologize for the inconvenience, we are working to ensure you receive your order correctly.
Be sure that we are working on our areas of opportunity to provide you with the service you deserve and improve your experience. 🐇
We only have a 46.4% commission plus VAT on the price of your purchase. This means that for every $1,000 pesos of purchase, you would be paying $40 pesos in commission, which is included in your purchase receipt.
Yes, you can buy after placing your first order, as long as you have an available amount. Each purchase will have its own payment due date. However, we recommend not making too many consecutive purchases so you can manage your payments on time.
Yes, you can make more than two purchases in the same week. But we recommend keeping track of your weekly purchases to make it easy for you to schedule your payments and sell your products.
You can see your available balance in your Rabbit App in the “Credit” section or on the Payment Portal. When you buy with Propaga, we always send you all the information to your WhatsApp number. You’ll find our welcome message there, along with our Portal link.
You can check this in your Rabbit App under the “Credit” section, “My orders”, or through your Propaga payment portal.
The 15-day term begins only from the delivery date of your order.
If for any reason your order is canceled and not delivered to you, you will not have to pay for it.
Yes, you can purchase products that have a discount or promotion using “Buy Now, Pay Later”.
Our ally, Propaga, constantly reviews your credit line based on your payment behavior and purchase amounts. Starting from your second credit purchase, you are subject to an increase review by Propaga, so we encourage you to stay up-to-date with your payments and be very active with your purchases.
Propaga determines this amount using your historical transaction information, among other variables.
Propaga does not need a credit history to determine your purchase limit, but it is important to pay on time to avoid financial repercussions.
This benefit, offered by Propaga in alliance with Rabbit, aims to provide you with a better payment alternative than cash, in exchange for your timely payment with Propaga.
Currently, the credit is personalized and not controlled by Rabbit. Propaga determines it using historical order information, among other variables.
Propaga’s phone number is 5662404521.
When you make a payment for your purchase from the Rabbit App, the “Pay in 15 days” payment method will appear. In this option, you will see the available Propaga balance for your purchase. Your purchase cannot exceed this balance. If you don’t use the total balance, the remaining amount can be used in your next purchase. It’s a revolving balance, so as you pay your purchases within 15 days, the balance will be released again for you to use. Therefore, if you have paid for the order with this installment payment method, you should not accept partial or incomplete deliveries. The order must be rejected.
To enable your “Buy Now, Pay Later” credit, you must have received the invitation in your Rabbit App. Click on “I’m interested” or the “Buy now, Pay later” banner, and enter this information:
Yes, as long as the payment is for the full amount of the order. That is, it cannot be a partial payment. If a partial payment is made, it will be rejected immediately, and in the case of a SPEI transfer payment, you will see the refund in your original account. Paying early has no additional cost. Plus, it will be a good way to increase your available balance for your next purchase.
Propaga uses STP as the recipient for your payments. In some cases, it may appear as Sistema de Transferencias y Pagos.
The payment concept can be Propaga, although we don’t require a specific concept.
If your bank asks, you can list Propaga as a legal entity (moral entity).
What is the full name of the beneficiary? If your bank asks, the beneficiary’s name can be Propaga. If it asks for first and last name, you can put Propaga SAPI.
From the Rabbit App, you can make a wide variety of UtilityPayments and Airtime Top-Ups:
You just need to activate the service within the “Recharges” section of the Rabbit App on your cell phone or tablet. Register your full name, date of birth, and fund your wallet to start selling and earning profits.
Using Utility Payments and Airtime Top-Ups has no cost to you, whether you use it or not. On the contrary, it will generate profits for every payment and recharge you process.
Every Utility Payment and Top-Up generates a profit for you:
You’ll see your earnings immediately reflected in your Rabbit wallet, which you use for Utility Payments and Top-Ups. What are you waiting for? Start earning money from the Rabbit App!
All earnings from Utility Payments and Airtime Top-Ups will be immediately reflected in your Rabbit App wallet once the transactions are completed.
Activating Utility Payments and Top-Ups is very simple from the Rabbit App:
That’s it! The service is now active. Remember that you’ll need to add funds to your Rabbit wallet to use Utility Payments and Top-Ups. To do this, click on “Add Balance” at the top of the screen, choose the method that suits you best, and follow the steps indicated in your Rabbit App.
o add funds to your Rabbit wallet, you have two options: SPEI Transfer or making a deposit at a bank branch.
The balance in your Rabbit wallet has no expiration date and can be used whenever you need it for Utility Payments or Top-Ups.
Remember that making Utility Payments and Top-Ups generates a profit for you:
For Airtime Top-Ups you sell, we will pay you 5% of the amount of each recharge.
Making a Utility Payment or Top-Up is very easy from the Rabbit App; just follow these steps:
That’s it! Once the payment is made, you’ll see your earnings reflected in your Utility and Top-Ups balance.
For Utility Payments, you should charge the total amount of the bill and the commission, exactly as it appears on the Rabbit App screen. It’s important not to charge a different amount than what is shown, as this could impact your earnings or even lead to a loss.
For Airtime Top-Ups, currently no commission is charged to the end customer. However, if the Rabbit App screen requests it, you should charge it to the end customer.
Utility Payments are reflected within 24 to 48 business hours. If the payment was made on a Friday, Saturday, Sunday, or a holiday, it will be applied on the next business day during the day.
The minimum amount for a Recharge is $10.00 pesos, and this amount is subject to the availability of the phone company.
For Water UtilityPayments, overdue balances are not accepted, and they must be paid within the due date.
Yes, you can accept overdue payments. However, we recommend that these be made within the payment deadline to avoid service suspension or reconnection fees.
If the service is suspended, you must go directly to your provider to pay the amount and/or the reconnection cost, if applicable.
You should go directly to your provider with the payment receipt, valid identification, and service bill to request a clarification.
For Top-Ups, there are no cancellations or refunds, as they are applied immediately.
You can contact your phone service provider, providing the authorization number to validate the recharge status.
Remember that a service payment is typically applied within 24 to 48 business hours. If this time has passed and the payment is still not reflected, we suggest you open a ticket for follow-up.
Gracias por tu interés, te cuento que es un nuevo beneficio que ofrece Rabbit en alianza con Punto Red, con el objetivo de ofrecerte una mejor alternativa de fondeo a tu cuenta para que puedas realizar recargas y pagos de servicio, sin necesidad de salir de tu tienda y realizar largas filas para realizar los fondeos, ¡Con Rabbit da el salto que tu tienda necesita! 🐰
Con Cash In podrás realizar tus fondeos de forma más rápida, evitando las largas filas.
¡Qué esperas para dar el siguiente paso y dar el salto que tu tienda necesita! 🐰
-No tienes que salir de tu tienda
-Es un servicio que se ve reflejado inmediatamente
-No tienes que hacer largas filas en bancos
-El pago es en efectivo, recolectado por el personal de Rabbit
Es muy sencillo obtener tú Cash In para tu fondeo, solo deberás realizar los siguientes pasos:
¡Recuerda que Rabbit es tu aliado para surtir tu tienda! 🐰
With your Rabbit Terminal, you can grow your business by accepting payments with Visa, MasterCard, American Express credit cards, and Edenred, Sodexo, Carnet, and SiVale food vouchers.
Plus, you can accept the Bienestar card, as long as it’s a Carnet, Visa, or MasterCard!
The Rabbit Terminal does not accept payments with department store cards. You can only accept payments with Visa, MasterCard, American Express credit cards, and Edenred, Carnet, Sodexo, and SiVale food vouchers.
You can acquire your Rabbit Terminal from your Rabbit Ally (pre-sales) during their weekly visit to your store.
Your Rabbit Ally (pre-sales) can also help you connect the Rabbit Terminal to your cell phone via Bluetooth so you can start accepting card payments. It’s that easy to give your store a boost with Rabbit!
he Rabbit Terminal costs $150 pesos.
Yes, for every credit or debit card payment, Rabbit charges a commission of 3.6% + VAT of the sale amount.
For payments received with food vouchers, an additional percentage applies:
Yes, with the Rabbit Terminal, you can accept payments with the Bienestar card (except for the “Bienestar para niñas y niños mi Beca para empezar” card), as long as it’s a Carnet, Visa, or MasterCard. 🐇
It accepts all Visa, MasterCard, American Express cards, and food vouchers (Edenred, Sodexo, Carnet, and SiVale). You can also accept the Bienestar card as long as it’s a Carnet, Visa, or MasterCard.
To use your Rabbit Terminal, the minimum purchase amount is $20.00 pesos. This means more customers, more sales, and more profits for your store!
Processing a payment with your Rabbit Terminal is very easy! Follow these simple steps:
Congratulations! It’s that easy to charge with your Rabbit Terminal and increase your store’s profits.
To view your payments made with the Rabbit Terminal, follow these simple steps:
To resend a payment receipt, follow these simple steps:
With your Rabbit Terminal, you can make up to 3 charges per day with the same card.
It’s not possible to receive payments in interest-free installments at the moment. However, we are working to make this possible very soon.
Each deposit for product sales made through your Rabbit Terminal will be reflected in your CLABE account within 24 to 48 business hours. If the payment was made on a Friday, Saturday, or Sunday, it will be reflected starting the next business day.
Before updating your CLABE account, remember:
To update your Rabbit Terminal’s CLABE account number, follow these simple steps:
Yes, with your Rabbit Terminal, you can receive payments with SiVale, Carnet, Edenred, and Sodexo food vouchers.
To connect your Rabbit Terminal to your cell phone, follow these simple steps:
Make sure to:
You can request your invoice from your Rabbit App or through your Rabbit Ally (pre-sales).
If you place orders from your App, follow these steps to request your invoice:
Yes, provide your tax information to your Rabbit Ally (pre-sales) so they can request the invoice when you confirm your order.
Currently, the invoice must be requested at the time you place your order, so it will not be possible to generate the invoice later.
You will receive the invoice via email within 72 business hours after your order has been delivered.
You need to add it from your Rabbit App. Once you’ve added the products you wish to purchase, follow these steps:
